Effective Date: September 12, 2024

At Lifecare Medical Equipment Trading LLC, we are committed to ensuring that our customers are satisfied with their purchases. This Return Policy outlines the terms and conditions for returning medical equipment and supplies.

1. Eligibility for Returns

To qualify for a return, the item must:

• Be unused and in its original packaging.
• Include all manuals, accessories, and documentation.
• Be returned within 14 days from the purchase date.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Consumable products (e.g., bandages, syringes, and other single-use items).
• Custom orders or specialized medical equipment.
• Products that have been used or damaged.

3. Return Process

To initiate a return:

1. Contact our customer support at sales@lifecarebiomed.com or +971 45 87 4760.
2. Provide your order number and details about the product you wish to return.
3. Our support team will guide you through the process and provide the return shipping address.

Note: The cost of return shipping is the responsibility of the customer unless the item is defective or damaged upon arrival.

4. Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved:

• Refunds will be issued to your original payment method within 7-10 business days.
• Shipping fees are non-refundable.

5. Exchanges

If you receive a defective or damaged item, you may request an exchange. Please notify us immediately upon receipt, and we will arrange for a replacement.

6. Contact Us for Returns

For any return-related questions or issues, please contact:

Lifecare Medical Equipment Trading LLC
Email: sales@lifecarebiomed.com
Phone: +971 45 87 4760
Address: Shop #10, Bin Jarsh Bldg, Near Fish Round About Deira, Dubai – UAE